Privacy Policy

1. Introduction

Orixo Scale ("we", "us", or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy will inform you as to how we look after your personal data when you visit our website or use our SaaS platform (collectively, the "Services") and tell you about your privacy rights and how the law protects you.

2. The Data We Collect

We collect, use, store and transfer different kinds of personal data which we have grouped together as follows:

• Identity Data: includes first name, last name, username or similar identifier.
• Contact Data: includes billing address, email address and telephone numbers.
• Financial Data: includes bank account and payment card details (processed via secure third-party processors like Razorpay).
• Transaction Data: includes details about payments to and from you and other details of products and services you have purchased from us.
• Technical Data: includes internet protocol (IP) address, login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform.
• Usage Data: includes information about how you use our website, products and services (including diner ordering patterns for restaurant analytics).

3. How We Use Your Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• To provide the SaaS platform features (Menu management, QR generation, KDS).
• To manage our relationship with you (billing, support, notifications).
• To enable your customers (diners) to place orders and view menus.
• To improve our website, services, marketing, and customer relationships.

4. Third-Party Disclosures

We may share your personal data with the parties set out below for the purposes set out in section 3 above:

• Service Providers: Cloud infrastructure (Vercel, AWS), Database (MongoDB), Real-time notifications.
• Payment Processors: Razorpay for secure subscription management.
• Professional Advisers: Lawyers, bankers, auditors, and insurers.

5. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. By default, restaurant order data is persisted indefinitely to provide historical business intelligence, unless a deletion request is made.

6. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to:

• Request access to your personal data.
• Request correction of your personal data.
• Request erasure of your personal data.
• Object to processing of your personal data.
• Request restriction of processing your personal data.
• Request transfer of your personal data.
• Right to withdraw consent.